Terms & Conditions

Palma is designed and produced in Bali, Indonesia.

All our shipments are fulfilled in Bali, Indonesia. 

Pricing

All pricing across id.palma-australia.com E-Store is based on Indonesian Rupiah IDR.

Shipping

All orders are dispatched within 2-3 business day.

You will receive an email from Palma to let you know that your order has been shipped with your tracking number. We use J&T Express and JNE as reputable national freight companies and all items are fully traceable.

Orders normally take between 2 to 5 business days to arrive at your door.

Payment Methods

Credit Cards
We accept payment by Visa, MasterCard, JCB & AmEx.

Bank Transfer
We accept payment by Bank Transfer using virtual account.

Eligibility To Purchase
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet Palma terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Palma, whose applications are acceptable to Palma and who have authorised Palma to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Palma reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where Palma Australia feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.